La inteligencia emocional, un factor clave en el éxito de los directivos

Abstract

At present, for the high positions of the organization, various characteristics or requirements are sought, however, in the present investigation we want to give the deserved meaning to emotional intelligence as an important peculiarity that each executive must possess, in addition, to collect information that can provide knowledge to all those interested in knowing the benefits of emotional intelligence and how to develop it. Likewise, the general objective is to carry out a study that allows us to know the relationship between emotional intelligence and the success of managers within tourist transport companies in the city of Cuenca, Ecuador. Its methodology was based on a bibliographic, descriptive, field study, with a qualitative-quantitative approach, whose population is made up of the managers of touristic transport companies in the city of Cuenca, to collect the information a survey was applied, from which information was obtained that allowed generating a reflection on the influence that emotional intelligence has on the success of managers, at the same time, to base how it can influence the daily actions of managers, their performance and in their decision making. What evidenced within its conclusions that the majority of the population interviewed can control their feelings when directing and carrying out the work of the organization, however, when applying Spearman's correlation test, there was no positive relationship between the variables study object.