Propuesta de un modelo de gestión por procesos en el sector manufacturero-textil, caso de estudio la Empresa Casa Ortopédica en el período 2015

Abstract

The study presented below, it shows a proposed a process management model which aims to improve the current situation of the company where the work was performed; also serve as a tool to learn how to make the processes for managing projects. The elaborate work is described in four chapters; initially in the first chapter the background of the company are included; this chapter provides an information gathering phase, which allowed us to have a description of the organization and to describe it in general aspects. In chapter 2 was included the theoretical framework, that extracted the definitions and was provided with guidelines for the development and sustenance of the methodology applied in the project. In Chapter 3 is made the value chain, the process map, flow charts of each process, the respective value-added analysis and proposed management indicators.; it was used the time study to analyze the added value of critical processes, leading to the conclusion that there are effective processes such as production lines orthopedic and sports, developing templates and sales. Finally, we Chapter 4 constituting the conclusions and recommendations from the project. Additionally, the bibliography and annexes used is presented.