Aplicación de estrategias para el mejoramiento del proceso operativo del área de Housekeeping de Inti Kamari Lodge, Yunguilla- Ecuador

Abstract

This intervention project arises from the need to provide improvement strategies to Inti Kamari Lodge, applicable to the establishment with the purpose of moving towards continuous improvement. In relation to the operational processes of the Housekeeping area, it has been possible to identify shortcomings on the part of the staff in the development in various functions. To achieve the relevant strategies for the organization of the establishment, technical information collection tools such as interviews and the observational, non-participant method are implemented. Solution strategies are proposed based on the identification of factors through the SWOT, IFE and EFE matrices. The implementation of the strategies aims to correct and improve the processes of the Housekeeping area, working together with the managers and staff of Inti Kamari Lodge. The results are reflected in the technical knowledge acquired by the staff, in relation to their Housekeeping functions, it is also intended to achieve a greater influx of guests and the change of perception of external and internal customers about the service offered at Inti Kamari Lodge. Keywords: housekeeping, administration, personnel, function, lodge