Propuesta de un modelo de gestión para alojamiento, aplicado al albergue de ayuda social El Ángel, en la ciudad de Cuenca-Ecuador

Abstract

A management model seeks to expand strategies adapted to each situation, as is the case of social assistance accommodations, where representatives seek to provide services and attention of warmth and quality spaces. Therefore, the present work establishes a proposal for a management model for accommodation, applied to the El Ángel social assistance shelter located in the city of Cuenca-Ecuador. The project comprises three chapters; the first refers to the operation of social assistance shelters, as an alternative to hospital accommodation, the second one corresponds to the functions in the administrative and operational areas of the El Ángel hostel and the third proposes an accommodation management model for the same hostel. In order to carry out the research, the methodology was based on semi-structured interviews with the representatives of each area of the establishment; while to know the perception about the satisfaction of the service, semi-structured surveys were applied to a convenience-sample for the users of the hostel. Finally, at the end of the project, a series of strategies were identified for the better management of the establishment, among them are: a new organizational structure, survey of standardized processes, training program and implementation of new services such as psychology and animation. Keywords: management model, accommodation, shelter, social assistance, hospital hotels