Browsing by Author "Sarango Armijos, Nancy Lizbeth"

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    Propuesta de estandarización del proceso productivo de brownies y trufas en la empresa Dulco Dulce Compañía Cía. Ltda.
    (Universidad de Cuenca, 2025-09-29) Bernal Aucapiña, Jessenia de los Ángeles; Sarango Armijos, Nancy Lizbeth; Alvear Alvear, Oscar Patricio
    Dulco Dulce faces variability in quality, timing, and efficiency due to a lack of standardized processes. The purpose of this research was to propose a standardization of the production process for brownies and truffles at Dulco Dulce Compañía CA. Ltda., implementing Business Process Management (BPM) techniques and process modeling tools. To this end, a time study, direct observation, and interviews with production staff were used to collect information on the processes. This revealed bottlenecks in cooling and baking. The diagnosis identified the cooling and baking of brownies as the main bottlenecks, affecting the continuity of the process. Standardization and automation through BPMN are proposed, optimizing critical phases and reducing production times by 25% to 30%, improving efficiency, quality, and response to demand. Performance indicators were proposed to evaluate efficiency, downtime, defects, production compliance, and variability in key processes. Monitoring these indicators will ensure sustainable improvements in time, cost, and quality.