Browsing by Author "Loyola Ochoa, Diego Mauricio"

Now showing 1 - 20 of 45

Análisis de higiene y seguridad industrial caso práctico: fábrica San José
(2006) Bustos Montero, Miriam; Loyola Ochoa, Diego Mauricio
Análisis de los factores que influyen en la calidad de servicio de transporte público de buses urbanos en la ciudad de Cuenca, 2019
(Universidad de Cuenca, 2021-07-07) Parra Argudo, Alexandra Paola; Vazquez Iñiguez, Daniela Cristina; Loyola Ochoa, Diego Mauricio
Customer service and satisfaction are currently of great importance due to the high requirements of users, making companies maintain a culture of continuous improvement, thus the present research aims to identify the factors that influence in the service quality of public transport of urban buses in the city of Cuenca and subsequently identify if there are significant differences between the variables of sex and age with the dimensions of the proposed model, given that, in the city there is no study which takes into account the user's perceptions and expectations regarding the service quality of this means of transport. To meet the objective, a cross-sectional study is carried out applying the SERVQUAL Model, on a sample of 402 users, to analyze the perceptions and expectations of the users of this means of transport, a questionnaire of 18 items is used for both expectations and perceptions, with a total of 36 questions. The data was analyzed by a combination of statistical techniques in SPSS, which included, among others, validation of the reliability of the questionnaire with Cronbach's Alpha, a regression equation of the applied model, and hypotheses that were tested using the chi-square statistical test. Within the SERVQUAL model, five dimensions were considered: Tangible elements, Reliability, Responsiveness, Security and Empathy, which were extracted together with their perceived values. This analysis presented, as the main result, that expectations are higher than perceptions, that is, quality levels are low, there is low user satisfaction and, therefore, the quality of the service of this means of transport in Cuenca is lower than what the user expects
Análisis de productividad en las tres principales líneas de fabricación y plan de mejora operativa para Qiwa S.A
(Universidad de Cuenca, 2025-09-30) Álvarez Santacruz, María Cristina; Segura Idrovo, Kamila Alejandra; Loyola Ochoa, Diego Mauricio
The objective of this research was to analyze the productivity of the three main product lines manufactured by Qiwa S.A., identify critical improvement areas, and design an operational proposal of optimization for the production area. A mixed-methods approach was employed, combining direct observation, interviews with key personnel, process mapping, and time studies using stopwatch techniques. This methodology enabled the establishment of standard times and the evaluation of key performance indicators such as labor productivity, unit costs, gross profit, and profitability. The findings revealed that standardized products exhibit higher efficiency and profitability per hour worked, whereas customized products incur additional costs and longer production times. Based on these insights, an improvement plan is proposed, focusing on production segmentation, process standardization, and limiting customization through the use of base products. These actions represent a strategic opportunity for Qiwa S.A. to optimize its resources, strengthen managerial decision-making, and enhance its competitive position in the artisanal manufacturing market.
Aplicación de un modelo matemático para el diseño de la cadena de suministro en el sector de neumáticos en Ecuador
(2019) Romero Galarza, Carlos Armando; Campoverde Campoverde, Jorge Arturo; Jiménez, Jonnathan; Coronel Pangol, Katherine Tatiana; Loyola Ochoa, Diego Mauricio; Naula Sigua, Freddy Benjamín
This research studies the supply chain taking as reference tires productive sector in Ecuador. Mixed Linear Programming model was used at this study. The principal aim is to determine necessary distribution centers and areas of consumption to which they should serve in each case. Results indicate that the sector could be more efficient by increasing distribution centers.
Aplicación del método de las 5S en la procesadora de alimentos Luis Pesantez
(2006) Chimbo Campoverde, Adrián; Pillacela Belduma, Alexandra; Loyola Ochoa, Diego Mauricio
Caracterización y análisis de la cadena de suministro para la empresas de publicidad y servicios publicitarios caso “Señal X cía. Ltda.” durante el periodo 2017
(2019-07-30) Mejía Garcés, Adrián Arturo; Loyola Ochoa, Diego Mauricio
The objective of this research is to determine logistic costs and apply a mathematical model in the advertising products industry through the analysis in the storage and distribution nodes that are part of the supply chain, based on information obtained in the year 2017. This research is applied to a model organization of the industrial sector called "Señal X Cía. Ltda."That dedicates its commercial activity to the production and distribution of advertising products. The research is developed through the characterization of necessary inputs for manufacturing and the establishment of logistic costs, which determines the values that have the greatest influence, such as storage, inventory and transportation costs, and then with the information obtained to propose a model of optimization of costs under certain restrictions, establishing an optimal quantity of order that is solved through the Solver and Lindo programs. At the end conclusions are made by answering the research question and proposals for improvement are given.
Caracterización y análisis de la demanda de productos de cerámica del Ecuador en el período 2015
(2016) Quiroga Riera, Gloria Mercedes; Uruchima Saavedra, Elvia Faviola; Loyola Ochoa, Diego Mauricio
Innovation in housing construction and other types of buildings concerning health, education, hotel, recreation, etc., services has caused that in Ecuador today that people become more demanding with the types of materials for construction. Such is the case of materials in clay used for the finishes and decorations of buildings such as floor coverings for floors and walls, specifically ceramic and porcelain products. For this reason, the demand for these products at national level is analyzed and characterized during the period 2015. Initially, this research deals with the current situation of the ceramic sector in the national industry, its national and imported products and the main production companies, which serve as support for the respective calculation and analysis of demand beause this study is base don the sales of the ceramic industry during the year 2015. The construction sector and the consumption of these products is presented in great quantity by this sector. Also, the fluctuations of the same have contributed favorably to our economy. For the respective analysis of the ceramic demand, three groups have been identified, such as distributors, builders and final consumers, the same as the main customers of the different companies producing ceramic coatings, identifying these groups will be able to determine the consumption of each. The study is at national level, due to the complexity of the industry and the limited information available, we will only work with secondary sources. Concluding in this way that the ceramic industry is directly related to the construction industry. Faced with the difficult economic situation in the country, the producing companies must take action in this regard so that the applicants can access their godos.
Caracterización y análisis del suministro y distribución de productos de cerámica en Ecuador. Periodo 2015
(2016) Marín Duchi, Adriana Priscila; Márquez López, Mayra Alexandra; Loyola Ochoa, Diego Mauricio
This certification proyect has as a goal to determine the costs of logistic into the stoneware industry thorough the analysis of the supply chain, which will contribute to the research done by Phd Denis Borenstein resercher from Cuenca’s University who is developing a “MODELO MATEMÁTICO DE CADENAS DE SUMINISTROS”. It is vitally important for every company to do a proper analysis of the supply chain so they could get a more efficient production, lower times of delivery of the final product to the costumes; on the other hand it generates an advantage in front of companies that do not do such analysis. For the development of this research it has been established two main sub- nets named Supplier- Factory and Factory- Distribution Center which include every link from the supply chain, meaning from the extraction of the raw material in its natural form until the distribution of the final product. This research will be apply to a fictional company named “ABC” Corporation, this is a company from the industrial sector which dedicates its commercial activities to the production and distribution of stoneware.
Control de calidad en los procesos productivos aplicados en lácteos y néctares San Antonio C. A., basado en las normas ISO 9001:2000
(2006) Tobar Auquilla, María Fernanda; Zambrano Zambrano, Jimena Farrah; Loyola Ochoa, Diego Mauricio
Control de calidad en los procesos productivos de la Asociación Agro-Frutícola de la Amazonía AAFA-FRUT según la norma ISO 9001-2000
(2006) Orellana Zabala, Andrea Paola; Vélez Rivera, Sofía Anabel; Loyola Ochoa, Diego Mauricio
Creación de una empresa de organización de eventos en la ciudad de Cuenca en el período 2012-2016
(2013) Palacios Guzmán, Mayra Jackelíne; Quito Espinoza, Claudia Mercedes; Loyola Ochoa, Diego Mauricio
Creación de una planta procesadora de carne de cuy faenado en el cantón Sigsig, período 2011-2015
(2012) Benavídez Vera, Ligia Elena; Urgilés Ortega, Noria Adriana; Loyola Ochoa, Diego Mauricio
Diagnóstico de rutas actuales de recolección de residuos sólidos y propuesta de implementación del modelo SEDESOL en el departamento de gestión ambiental del Gobierno Autónomo Descentralizado de Azogues
(Universidad de Cuenca, 2021-10-18) Castro Cárdenas, Valeria Cristina; Cedillo Márquez, Thalía Johanna; Loyola Ochoa, Diego Mauricio
The management of solid waste is a relevant issue within each municipal government, because inadequate waste management leads to economic, environmental and social problems, which are evident in the Azogues Canton, for this reason the research work is oriented to the use of the manual proposed by the Secretariat of Social Development of Mexico - SEDESOL, to evaluate the routes of solid waste collection under study, being these 13 in the various parishes, both urban and rural, whose responsibility is the Department of Environmental Management of the Azogues Canton. The study comprises 4 phases: in the first phase, the information on the current routes is collected. In the second phase, the necessary parameters are defined to calculate the existing variations in the current collection routes using SEDESOL's mathematical formulation, and the total direct costs incurred in the operation are also analyzed. In the third phase, the existing problems are determined for a later comparison with the theoretically established frame of reference. Finally, a proposal for a more organized operation involving vehicles, personnel and sectors is established, resulting in a reduction of unproductive times, in which mileage decreases by 11%, as well as a 19.1% decrease in costs. This work is mainly of an empirical nature, which, in addition to establishing a precedent in the application of the SEDESOL methodology, will allow relevant public decision-makers to better manage the routes established so far
Diseño de un manual de procesos de talento humano basado en competencias para la empresa GPK|GRAF&PACK
(Universidad de Cuenca, 2022-12-12) Ávila Maxi, Darío Ricardo; Loyola Ochoa, Diego Mauricio
The present work is a study carried out at the company GPK|Graf&Pack graphic industry, which has as its purpose the creation of the basic guidelines of human talent management through the design of a human talent process manual under the perspective of competencies, which will be a guide to optimize the performance of the organization. Therefore, the theoretical framework of reference is made up of several idealizations starting with human talent management, followed by talent management under the perspective of competencies, to give way to human talent processes with their different particularities, continuing with human talent competencies and finally with human resources planning. In the elaboration of this manual, the respective flow charts of the main processes of Human Talent management were designed, such as Human Talent planning, admission, application, development, monitoring and maintenance of personnel; with the respective description of the procedures. In addition, prior to this, it was necessary to update the main positions of the organization, as well as the elaboration of a dictionary of competencies to complement the elaboration of the design of the manual, in order to provide GPK|Graf&Pack with a set of tools that contribute to the adequate management of its human resources
Diseño de un modelo de gestión de calidad por procesos para la Cámara de Comercio de Cuenca, bajo la normativa ISO 9001:2015
(Universidad de Cuenca, 2021-10-11) Campoverde Arévalo, Ana Gabriela; Loyola Ochoa, Diego Mauricio
The initiative to carry out this integrative project arises from the multiple problems identified in the internal management of the Cuenca Chamber of Commerce. Among them, the lack of socialization and therefore of knowledge on the part of the collaborators, of the processes in the operation of the Institution; which leads to difficulties in the provision and delivery of services to the end customer. Thus, the central objective of this work is to develop a Quality Management Model for Processes framed in the requirements specified by the ISO 9001: 2015 Standard. In this context, the present project was developed around three fundamental variables identified. In the first place, the quality management system by processes, where through meetings with the team, the processes of each area were raised and defined. In second place, for each one of them, management indicators were determined with their respective responsible and frequency of measurement to keep track of results. Finally, with all this it was intended to contribute to a last variable, continuous improvement; which is measured through key indicators in the management of the processes. This as a proposal for a future implementation aimed at achieving greater efficiency in the internal management of the Cuenca Chamber of Commerce
Diseño de un modelo de negocios para el Instituto Universitario de Idiomas de la Universidad de Cuenca
(Universidad de Cuenca, 2024-05-08) Samaniego Galindo, Jennifer Alicia; Loyola Ochoa, Diego Mauricio
Learning English is essential for today's world, facilitating intercultural communication and improving job opportunities. This study focuses on designing a new business model for the “Instituto Universitario de Idiomas” of the University of Cuenca, prioritizing the English language and the PASLE program due to the dissatisfaction of the current model. A market study and an analysis of its external and internal situation was carried out, using tools such as SWOT and PESTEL, to identify the main problems faced by the institute. Subsequently, the Canvas model was applied and concrete proposals were formulated, including the integration of the language in the curricula of each career in collaboration with the faculties, the strengthening of strategic agreements with other universities and companies, the inclusion of technical subjects and general training in English and the implementation of digital marketing campaigns to improve operational efficiency, thus allowing to raise academic quality. Therefore, an action plan was developed with objectives, strategies, activities and indicators to measure its success. Likewise, financial analyses were carried out to establish the ideal investment plan for the model, its profitability projections for the next five years, the calculation of viability and the evaluation of risks with their respective mitigations. Finally, conclusions and recommendations are presented seeking continuous improvement and efficient management of English, making the “University of Cuenca” a bilingual institution.
Diseño de un plan de control de calidad para un proceso de producción de la empresa Pekys Sport período 2013-2014
(2013) León Arevalo, Paola Cristina; Alvarez Garcés, Viviana Lilibeth; Loyola Ochoa, Diego Mauricio
Diseño de un sistema de gestión de calidad (SGC) para la empresa ALTIOR Cía. Ltda. Basado en la Norma ISO 9001:2015
(Universidad de Cuenca, 2021-08-10) Espinoza Torres, Carolina Lucía; Loyola Ochoa, Diego Mauricio
This degree work involves the Design of a Quality Management System (QMS) for the company Altior Cía. Ltda. based on the ISO 9001: 2015 standard. The development of the proposal was carried out in order to improve the efficiency and effectiveness of the organizational processes, optimize internal communication, obtain a competitive advantage within an uncertain environment and better satisfy the needs of the clients. In accordance with the aforementioned, it was established that the International Standard ISO 9001: 2015 is the ideal methodology to obtain a Quality Management System and with it a recognized certification in the market. The research began by analyzing the internal and external context of the organization, in order to know the key success factors and the behavior of the environment. Subsequently, with the aim of delving further into the issue, the theoretical foundation and the methodological framework of the degree work were developed. Once the above aspects had been defined, the percentage of current compliance with the requirements of the ISO 9001 standard was determined, this being 40.30%. Finally, the proposal was designed and it was concluded that having a Quality Management System guarantees the efficient performance of internal processes and increases customer satisfaction. Therefore, as a strategic decision, it is recommended to adopt and keep the QMS updated with tools for continuous improvement of the processes
Diseño de un sistema de gestión de calidad aplicado a la COAC. Jardín Azuayo
(2014) Montenegro Siguenza, Johanna Gabriela; Zhindon Saquisilí, Miriam Beatris; Loyola Ochoa, Diego Mauricio
The Quality Management System design for JardínAzuayo Savings and Credit Cooperative was performed based on the ISO 9001: 2008, for which the strategic quality planning focused are developed, defining the quality policy, quality objectives and documentation of the 6 mandatory procedures developed standard, through the definition of standards and formats to facilitate their application. Control of documents: Key activities for documentation, review and approval of documents as well as those responsible for its implementation were defined. Control of records: The activities and responsible for the realization of design formats and control them through appropriate formats are documented. Internal Audit: The documented procedure covers the main aspects that must be met for the development of a Quality Audit, such as preparing the audit program and their approval, defining the audit team, among others. Control of nonconforming product: The objective of this procedure is to specify the actions to be performed with respect to a nonconforming product identified and made control of the execution of these actions. Preventive Action: This procedure analyzes the significance of the potential problems that may affect the normal development of the institution and the way it should be managed to minimize the impact when it will occur. Corrective Action: Through this process improvement plans are developed when violations of the rule could substantially affect product quality are identified.
Diseño de un sistema de gestión de calidad basado en la norma ISO 9001:2015 en el área operativa para la empresa Pathprofit
(Universidad de Cuenca, 2023-07-04) Llanes Sánchez, Cristina Jelena; Mora Yanza, Jorge Andrés; Loyola Ochoa, Diego Mauricio
The design of the quality management system for the operational area of Pathprofit was based on the ISO 9001:2015 standard and the specific requirements of the company. A diagnosis of Pathprofit's organizational situation was carried out, identifying the potential benefits of implementing a quality management system based on ISO 9001:2015, and contrasted with the business needs defined by management. Through the collection of information, the company's macro-process was elaborated, identifying the processes and their sequence of interaction. Subsequently, the initial evaluation of Pathprofit's compliance with the standard was carried out, determining an initial compliance of 25%, a result obtained from the findings found during the evaluation. Finally, the quality management system was designed, defining the quality policy and objectives, the scope of the system and the necessary documentation to meet the requirements of ISO 9001:2015. In addition, control procedures, records, risk prevention, manuals, job profiles and instructions were defined. As a result, a compliance percentage of 87.90% was achieved, which indicates that Pathprofit has the necessary tools to satisfy its customers through services that meet the applicable legal and regulatory requirements.