Browsing by Author "Jara Molineros, Ana Carolina"

Now showing 1 - 2 of 2

Análisis exploratorio de directrices en la gestión de calidad de procesos como base para su integración en el modelo de gestión empresarial IMAGINE.
(Universidad de Cuenca, 2020-03-04) Guacho Ayala, Anthony Steve; Jara Molineros, Ana Carolina; Arcentales Carrión, Rodrigo Nicanor
Although process quality management is a fundamental pillar in business success, it does not have a single concept that allows it to be defined and applied. This, due to the large amount of information and bibliography, which responds to the diversity of opinions and theories that have emerged over time. This was the main reason for the investigation, seeking to clearly define which components or guidelines process quality management needs. For this, an exploratory analysis has been carried out to cover the largest possible number of theories and models that currently exist around the concept of quality management. In order to achieve that goal, a global industrial approach is sought at first, then a local geographical area approach within the assembly industry of the city of Cuenca. Among the main results, it has been possible to establish the identification of the most used quality management models and therefore the guidelines with a higher frequency of application, in addition to the different benefits and challenges that quality management implies. Finally, a proposal for the implementation of quality management in the IMAGINE management model is provided.
Models, guidelines and trends for process quality management: a literature review
(Springer, 2020) Guacho Ayala, Anthony Steve; Jara Molineros, Ana Carolina; Sigcha Quezada, Erik Alejandro; Arcentales Carrión, Rodrigo Nicanor; Sigüenza Guzmán, Lorena Catalina; Jara Molineros, Ana Carolina
Although process quality management is a mainstay for achieving success in business, it does not have a unique concept that helps its definition and application. This is due to a large amount of information that can be found in the existing bibliography, resulted from the countless diversity of opinions and theories that have emerged over time. Consequently, the difficulty to find a solid and valid pronouncement that serves as a basis to build a model of process quality management was one of the reasons to perform this work, intending to define which components or guidelines to be considered for management. With this goal in mind, a systematic literature review has been performed to cover most of the theories and models currently existing around the concept of quality management. This research covers a period of ten years, between 2009 and 2018, focusing on the industrial sector. Among the main results, it has been possible to establish the identification of the most used models of quality management, the most important guidelines, and the main benefits or challenges for the integration of a process quality approach within strategic management.