Browsing by Author "Flores, Ana"

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    Aplicación de la metodología BPM: RAD en una institución de educación superior
    (Universidad de Cuenca, 2014) Calle, Xavier; Mayorga, Franklin; Flores, Ana; Lavín, José M.
    Organizations have to improve continuously their structures and processes. Business Process Management (BPM) is one of the most used instruments to achieve this. The introduction of this methodology ensures rationality and correct organizational behavior. The methodology is based on techniques, tools and standards implementable through ICTs, a fundamental tool in the new conception of public and private companies.
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    Buscando la excelencia educativa: gestión de procesos académicos y administrativos en instituciones públicas de educación mediante BPM
    (Universidad de Cuenca, 2014) Flores, Ana; Lavín, José M.; Calle, Xavier; Universidad de Cuenca; Dirección de Investigación de la Universidad de Cuenca; DIUC; Alvarez, Edison
    The need to improve the efficiency of organizations has forced to adopt new management policies. This need has also come to public institutions, including universities. One possibility for improvement is the application of the Business Process Management (BPM) to public management. ICT provides the opportunity to implement this approach through a tool like a Business Process Management Suite (BPMS), which increases the benefits of the new management providing process automation, redesign and a continuous improvement. The case study is the implementation of a BPMS in a public educational institution in Ecuador to see how management is improved, achieving higher levels of quality and reduced processing times.