Levantamiento y optimización de los procesos internos de Talento Humano en la empresa Electro Generadora del Austro en el año 2023

Abstract

Over the years, process management in companies has become essential to guarantee efficient and effective processes, as well as to seek compliance with the greatest possible objectivity. In this way, ElecAustro S.A., a company based in the city of Cuenca dedicated to generating energy, aims to align with this trend. Therefore, the purpose of this integrative project is to carry out the survey and optimization of the internal human resources processes in ElecAustro S.A. The methodology employed combines qualitative and quantitative approaches. On one hand, it utilizes interviews and material review, and on the other hand, it quantifies risk through a matrix. Based on this, a flowchart, an activity diagram, and a risk matrix were developed for each identified process. The findings of the thesis include the identification and analysis of 33 internal human resources processes, out of which 13 were identify to have a "High" or "Unacceptable" level of risk, and 29 processes had improvement proposals developed. Furthermore, the 33 processes were grouped into eight guidelines. These findings reveal the reality of process management, which has been the basis for generating opportunities for improvement in the area. These improvement opportunities are focused both on automating several of the processes raised, as well as on generating a more efficient management, in which lays the foundation for a positive change and with that the company has high expectations of achieving it.