Manual de procesos operativos del departamento de hotelería, aplicado al Hospital Universitario del Río de la ciudad de Cuenca

Abstract

Hospital Accommodation is a new trend in Cuenca city. It is focused on providing warm and quality services to their patients during their stay. The goal of this tendence is for the patient to perceived that the assistance is personalized in a comfortable and humane environment which will help in their recovery helping to meet the needs that the patient requires; providing a distinctive service o ensure the loyalty of patients and their families. The evolution of the Accommodation area implies a growing interest in the patient, turning modern hospitals in service companies where his business management focuses on managing processes and procedures in order to reduce complaints and increase profits.