Nivel de satisfacción del adulto mayor, respecto a los cuidados de enfermería que reciben en el servicio de clínica del Hospital Homero Castanier Crespo. Azoguez, 2013

Abstract

Objective: To determine the level of satisfaction of the Elderly, regarding Nursing Care receiving the Service Clinic " Homero Castanier Crespo " City Hospital Azogues.

Material and Methods : A descriptive cross-sectional study, we worked with a sampling frame consisting of 136 Elderly hospitalized in the clinic during the months of July to September 2013, a survey conducted by the authors that collected information was used on age, sex, origin, residence, marital status, family attachment, pathology, level of education, care with warmth, quality care with timely, continuous, risk free, prior informed consent of the patient and/or witness, whose instrument consisted 39 questions with 4 answer choices, always, often, seldom and never. Data were processed and analyzed using Microsoft office Word, Excel and SPSS, as frequencies and percentages for determining the level of satisfaction of older adults as well: high, medium or low.

Results: In the present study, 82.4 % with high level of satisfaction, 15.4% with low satisfaction level and finally the 2.2% average level of satisfaction. .

Conclusions: The level of satisfaction of the elderly is considered high with respect to nursing care they receive in the clinical service, but there are a number of patients who give a low and medium grade.

Keywords: ELDERLY, NURSING CARE, PATIENT SATISFACTION, QUALITY CARE, AGING, GENETICS, HEARING, VISION, HOMERO HOSPITAL CASTANIER CRESPO, AZOGUES - ECUADOR.