Diseño de un modelo de gestión basado en procesos para el departamento de producción de la Empresa Cerámica Andina C.A.

Abstract

One of the main changes that management has experienced at strategic, operational, and support levels has been the approach based on processes. This approach suggests a way to establish and manage a logical and sequential methodology of interaction among the different elements within the company system in order to achieve greater efficiency and ensure continuous improvement.

The processes of a company are already established within the functional structure, but it is necessary to recognize their importance so that they can be formalized, measured, evaluated, controlled, and improved.

From this point of view, understanding the organization of the company as a set of interrelated processes that are systematically managed and which are the base of continuous improvement is indispensable to achieve the best use of the resources.

Based on these premises, this Process-Based Management Model is proposed to the Production Department of the company “Cerámica Andina C. A.” as a way to develop an effective management methodology.