Implementación de un departamento de cobranzas para la Cooperativa de Ahorro y Crédito "Coopera Ltda."

Abstract

The "Coopera Ltda." Credit Union must have with the financial resources and human talent needed to implement the billing department, so a correct debt recovery of payments and collections management.

The tarjet of this project is to implement a billing Department in the "Coopera Ltda." credit union. That could improve the process of loan recovery and collection management, in order to solve their operational performance and national growth; in turn, that allows to maintain a positive credit rating within the Superintendency of Popular and Solidarity Economy – SEPS (agency responsible for regulating and controlling the national cooperative sector.

The presentation of the research data was done through charts and graphs. In this way, you can observe and interpret all information clearly.

The research presents the following conclusions:

a) Improvement of the operational process management and recovery of payments. b) Obtaining economic profitability c) Increased liquidity for the company. d) Improving risk rating in the financial sector.