Análisis de la percepción ciudadana frente a la gestión pública del alcalde de Cuenca, Pedro Palacios

Abstract

The present study entitled "Analysis of citizen perception regarding the public management of the mayor of Cuenca, Pedro Palacios" focuses on evaluating the perception of citizens about the management of mayor Pedro Palacios in Cuenca. To achieve this, a mixed methodology was used that combined quantitative and qualitative approaches. The objectives of the research consisted of theoretically characterizing the analysis of citizen perception regarding public management, collecting information from citizens and experts, and interpreting the results obtained from citizens about the management of Mayor Pedro Palacios through surveys, interviews in-depth and bibliographic review. The main results revealed that based on the key dimensions of effective public management established by Alarcón (2020), citizens expressed a negative perception towards the administration of Pedro Palacios. Inefficient areas within administrative management were identified, indicating the need to improve efficiency and transparency in public management. The contribution and relevance of this study lies in providing valuable information for future mayors and politicians, highlighting the importance of strengthening transparency in management, promoting citizen participation and improving efficiency in the provision of public services. The need to implement formal feedback mechanisms to collect the needs and opinions of citizens is highlighted, using this information for decision-making and continuous improvement of public management. In conclusion, this analysis of citizen perception provides a critical view of the management of Mayor Pedro Palacios in Cuenca, pointing out areas for improvement and highlighting the importance of effective public management oriented to the well-being of the community.