Implementación de un sistema de información como un nuevo canal de comercialización de gas doméstico en Cuenca, Ecuador

Abstract

The distribution of domestic gas in Cuenca faces challenges in efficiency, communication, delivery times, and noise pollution. Traditional methods, such as high-volume gas songs and telephone communications, result in delays, lack of accurate information, difficulties in contacting delivery men, and inefficient delivery routes. This thesis proposes an IT solution to overcome these issues. The main objective is to develop an information system that serves as an alternative channel for domestic gas distribution in the city of Cuenca. To achieve this, a diagnosis of domestic gas distribution in the city was conducted through surveys with consumers and delivery men. This helped identify the problems and needs of the stakeholders involved. Based on this information, a conceptual and technological framework was established as the foundation for the development of the information system. The developed system consists of four applications: one for consumers, another for delivery men, a web-based administration application, and a backend application that connects them all. Finally, a usability evaluation was carried out with a selected group of users to assess the effectiveness and satisfaction in using the system. This was done through questionnaires and specific tasks. The evaluation results demonstrated excellent usability and user satisfaction. This feedback validated the design and development of the information system and was utilized to make further adjustments and improvements.