Diseño de una propuesta de un plan de mejoras para Quimicalzen Cía. Ltda. de la ciudad de Cuenca

Abstract

Quality management allows to identification deviations presented in organizations. Also, it helps to maintain an orderly structure in processes through the application of tools and standardization of documents, with the aim of ensuring that it lasts over time and achievecontinuous improvement. Companies currently face situations of competition in relation to the products or servicesoffered. By not presenting adequate organization, plaand nning, they do not satisfy the needs of the clients and they do not have an established goal according to the corresponding economic activity, the results can become inefficient and cause losses. QUIMICALZEN CÍA. LTDA., a company specializing in water treatment, presents the need to improve the organizational structure and have strategic planning. For this reason, the present work had the objective of designing a proposal for an improvement plan. The present study began with the collection of information to know the current situationof the company through: PESTEL matrix, internal and external factors, SWOT matrix and the adapted tool of the Business Management Test. Additionally, surveys were applied to 20 clients, to determine with support those problems that the company presentsand from there, carry out pertinent actions. The design of the improvement plan consisted of 13 actions related to strategic planning, process management, business organization and implementation of indicators to learn about the development of each existing process. Finally, with the implementation of the improvement plan, the company presented a growth percentage of 18.4% with respect to the assessment of the initial diagnosis.