Propuesta de manual de procesos para el departamento de producción de hacienda cucaracha, dentro del periodo 2020-2021, basado en la metodología BPM (Business Process Management)

Abstract

The Production Department of Hacienda Cucaracha has a problem caused by poor performance of activities by workers in the area. Unfortunately, this problem has been an issue for several years and no alternatives have been proposed to correct it. For this reason, this work raises the proposal of a Process Manual, based on the BPM Methodology (Business Process Management) to establish an operational guide, where all the activities, policies, documents, instructions and those responsible for the execution of the different production processes. In this way, prevent workers from continuing to make mistakes due to ignorance of any of the aforementioned topics. In this project, the objectives are first established that will allow setting the path to where you want to go, to solve the problem. Subsequently, in order to have the necessary knowledge of the subject to be discussed, a bibliographic research was carried out; which serves as the basis to constitute the theoretical framework. For this section, aspects related to Process Manuals and the BPM Methodology were mainly considered. Third, as a research and information gathering method, the BPM Methodology was used, with it the competent processes for animal production were raised, managing to identify shortcomings and their alternative solutions. Finally, based on the results obtained, the proposal for the Process Manual for the Production Department of Hacienda Cucaracha was prepared.