Diseño y propuesta de un modelo de gestión basado en procesos para la EMUCE EP

Abstract

In this project, a Management Model based on Processes is proposed for the Municipal Company of Cemeteries, Room of Vigilances and Funerals of the Canton Cuenca EMUCE EP. The proposal arises from the prevailing need to provide the users / clients of the company, the products and services they require through solid, efficient, clear processes that add value. Additionally, General Management considers process management one of the critical points to work on during its management period. The development of the aforementioned project included various activities that are detailed below. In the first instance, meetings were held with the executives of the company under study to identify the current strategic direction of the organization and necessary changes were made for the implementation of the management model, among which the reform of the "Organizational Structure - Organizational Chart”. Subsequently, a diagnosis of the current situation of the company under study was carried out, in terms of process-based management. Thus, a benchmarking of the aforementioned issue was also carried out within the companies that make up the Autonomous Decentralized Government of Cuenca. This diagnosis resulted in a process inventory, process map and initial process files that were the basis for the subsequent proposal of the management model. With the detailed inputs, the proposal for the process-based management model for EMUCE EP was developed, detailing the strategic and regulatory guidance that the company must abide by and internalize for the implementation of the proposed model. Likewise, the process map and the value chain of EMUCE EP were designed, based on the inventory or definitive portfolio of processes. Once the process map, value chain and portfolio of processes had been defined, the detailed processes were standardized based on the methodology proposed by ISO 9001 and the BPM Business Process Management methodology, which resulted in the technical sheets of processes and the respective flow charts of each one of them. Finally, once all the processes had been standardized, the monitoring and control tool called Balance Score Card EMUCE EP. Was formulated, which will allow the company to maintain rigorous control and monitoring of its operations and results, in order to promote continuous improvement. and sustained within the institution.