Grado de satisfacción de pacientes que han recibido anestesia general en los hospitales Vicente Corral Moscoso y José Carrasco Arteaga. Cuenca, 2019

Abstract

INTRODUCTION: In medical practice, different scales to measure the quality and satisfaction of the services provided one of the most complete and validated worldwide is the QoR40 scale, which is the one used in the present study. OBJECTIVE: To determine the level of satisfaction of patients who receive general anesthesia in scheduled surgeries at Vicente Corral Moscoso and José Carrasco Arteaga hospitals. METHODS: A descriptive observational study was carried out, the sample consisted of 385 patients who underwent general anesthesia in scheduled surgery in the Vicente Corral Moscoso and José Carrasco Arteaga hospitals, the data were obtained by applying the QoR40 form and they were analyzed with SPSS program version 20(Demo), chi square (X2) was used for the inferential analysis and the p value for statistical significance. RESULTS: The average age was 37, 22 ± 12.05 years, most of them were women with 56.1%. The satisfaction levels found were: dissatisfaction 0.3%, 17.7% partially satisfied and 82.1% satisfied. The levels of satisfaction, using the scores of the QoR40 scale, were statistically different between the hospitals, with an advantage for the Vicente Corral hospital (T-Student and significant p), it was determined that the secondary effects are associated with the satisfaction levels (X2 =6,3 and 0=0,04). CONCLUSIONS: The satisfaction levels found are high, they are related to the adequate control of secondary effects and there is a strong institutional component, probably due to the comprehensiveness of the medical care.