Generación de un modelo de evaluación con directrices de calidad de procesos basado en regresión logística y análisis de correspondencias para su aporte en el modelo de gestión empresarial IMAGINE extendido

Abstract

Verifying the interrelationships of the components that make up the company is essential for its proper functioning and continuous improvement, which is why the evaluation of the performance of organizations is considered of special importance for the management of an organization. Part of this study contributes to the generation of a tool that allows companies to carry out an evaluation regarding the use of quality guidelines. This evaluation tool was structured based on the responses of companies in the city of Cuenca, referring to the use of quality guidelines, which have been taken from previous research, belonging to the IMAGINE project. For the development of the model, it was necessary to generate the instrument for data collection, which is based on a questionnaire, which includes a certain number of guidelines. With the preliminary data, it was possible to determine the most frequently used guidelines, guidelines with more acceptance, a management model with the greatest demand, among others. In a second analysis, the methods of logistic regression, correspondence analysis, and the K-means technique were used to define three levels of use of guidelines. The levels considered scores in intervals, hence, at a high level we can find scores from 67 to 88, at a medium level, scores from 46 to 66, and for a low level scores from 11 to 45. To reinforce the model, established the level at which a company would be expected to be found, considering its size.