Evaluación del nivel de satisfacción del cliente en la empresa tecnología Redes & Comunicaciones Cesacei Cia. Ltda.

Abstract

This research work is aimed at measuring the level of satisfaction of the customers of the company Networks & Communications Technology Co. Cesacel. Ltd. In order to improve both the quality of customer service as the internet service offered by the company. The results of the investigation to manage their activities more efficiently and whether they meet the parameters set by the control body is the Telecommunications and thus to achieve the objectives and targets set by the company.

To achieve customer satisfaction, the company must evaluate how satisfied customers are with the service, which is why it requires careful study and reliable, so that the information obtained to identify what are the strengths and weaknesses relating to the service provided by the company.

The implementation of an improvement plan, will allow the company to improve its internal processes to provide a quality service, with this achieving customer loyalty and thus higher profits for the company.