Reestructuración del manual de funciones del personal en la matriz de la Cooperativa de Ahorro y Crédito Coopac Austro Ltda. ubicada en la ciudad de Cuenca año 2013

Abstract

In a competitive world it is important for business to have highly prepared personnel in order to develop different chores. The personnel should possess abilities, attitudes and values, better known as competences, their permanent learning and application will contribute to improve employees’ performance. The Duties’ Handbook developed in the main office of Cooperativa Coopac Austro Ltda., has been done under the Competences Model as presented in the Behaviors’ Dictionary of Marha Alles, which includes the today’s 60 most used competences. This manual becomes a great contribution because it helps to identify for each post’s profile, besides including the new job positions created due to the Cooperative’s growth. The information for this manual was raised through descriptive and analytical methods such as questionnaires and direct observation. On the chapters included in this work are described: the Strategic Plan of the Cooperative and the basic concepts for a better understanding of the theme, the activities of each job post and its field of action, and finally conclusions and recommendations. A better tool for personnel administration has been gotten thanks to the collaboration of seniors and employees of Coopac Austro Ltda. This will help to align employees with the Cooperative’s objectives.