Analysis of job satisfaction in the hotel sector in Cuenca (Ecuador)

Abstract

In the field of tourism, job satisfaction has a direct impact on the quality of the service provided and, as a consequence, on the company’s image. This paper reviews some explanatory variables regarding job satisfaction in the hotel sector and makes an empirical application centered on field work undertaken in the hotels of the city of Cuenca (Ecuador). The current analysis is based on descriptive techniques and contrast of hypothesis, seeking to verify if the employees’ gender, age, marital status, or educational level affect their job satisfaction.