Análisis de la calidad de servicio de SMA en la ciudad de Cuenca mediante el diseño e implementación de un sistema de control de calidad usando los datos obtenidos del sistema autónomo de control de redes móviles (SAMM)

Abstract

The telecommunications regulation and control agency (ARCOTEL) controls the service offered by the mobile operators of Ecuador, monitoring and checking their networks, with the principal objective of guaranteeing the compliance of the established normative and the contractual parameters. The Autonomous System of Mobile Networks (SAMM) is a tool that allows making measurements of the quality parameters in Advanced Mobile Service (SMA) and placing them into a database for a subsequent process and analysis. The principal purpose of this project is the performance of a comparative analysis of the quality in Advanced Mobile Service offered by the mobile operators in Cuenca city. For this reason, an algorithm was design and implemented that optimizes the time employed to process data obtained from SAMM server, allowing a more efficient control on the quality of SMA. An investigation was developed about Advanced Mobile Service, the current normative and resolutions in Ecuador, and a study of SAMM, its functional diagram, architecture and system components. Then, it was implemented a tool that allows the download and process of the information saved into SAMM server. Finally, the developed tool obtained data, within July 2015 and June 2016, related to calls, shorts messages, quality of conversation and coverage level, the last one mentioned provided by ARCOTEL. With the information obtained, a comparative analysis was made between the three mobile operators offering services in Ecuador. Through the analysis of the acquired data, a perspective of mobile service was given concerning to the center zone of Cuenca city, determining the operator with the highest Quality of Service index for each parameter.