Plan de administración de cambios a los sistemas de información de softcase

Abstract

Software developers over time have been able to prove that the adjustments made to their products are the fundamental point of their success in the market. For this reason, the adjustments have become more personalized and if the Software presents better adjustments according to the needs of the company, it's in greater demand. Due to this, there is now a tendency for software to grow both in the complexity and size of its applications, which demands greater productivity and excellent quality in less time. Softcase lacks specific processes to adequately manage the changes suffered by its products, for that reason it became necessary to establish a controlled and orderly process, through the development of a Change Management Plan. This plan allows the company to optimize all of its resources and thus project to a greater number of customers without neglecting the satisfaction of its current clients. The objective is to ensure that the company optimizes both its resources and its costs, provides information to determine if the improvement objectives established within a project have been achieved, to avoid duplication of work and to maintain a correct organization of each product, either in the database or application. Once the Change Management Plan is implemented, it is advisable to automate it through any existing tool in the market. So a recommendation will be made based on a brief analysis of three tools mostly applied in the middle; however, it will be for Softcase's consideration.