Propuesta de un sistema de gestión por procesos para el departamento de negocios caso: Cooperativa de Ahorro y Crédito CREA LTDA.

Abstract

Understanding the organization of the company as a set of interrelated processes that are systematically managed and that are the basis for continuous improvement is essential for the best performance of resources.

Based on the above, the purpose of this thesis is to design a management system based on processes for Business Management of the credit union CREA Ltda. In order to achieve better coordination between different processes taking place in the business area in relation to both the deposits of savings and loans credit, by standardizing such processes, achieving effective communication among stakeholders, establishing management indicators for the processes under study .