Servicio al cliente en la corporación aeroportuaria de Cuenca - CORPAC.

Abstract

The following research is on an analysis of customer service in Cuenca Airport Corporation, a company responsible for managing the Mariscal La Mar Airport dedicated to providing airport services. Customer service plays in some operational and commercial areas of the airport as Information & announcements, security filters work, VIP lounge and parking, each of which has the first contact with clients and customers. Research on structured surveys of a sample of passengers who arrived and left in the months of January, February, March and April 2015 data obtained through the operations department Corpac, with their results is done information is extracted from the needs, preferences and demographic characteristics of customers, to know the profile with which the company then handles techniques to implement and improve the quality of care and customer service.