Análisis de clima laboral en la Empresa Cerámica Andina C.A.

Abstract

This thesis entitled "Analysis of working environment in the company Ceramics Andina CA", whose main objective is to determine the factors that affect job performance of employees in the production plant, with the aim of improving the environment through a plan action. This work consists of four chapters: Chapter I, includes the description of the company in general, a historical overview of the company, location, mission, vision, also the diagnosis of the business situation, definition of roles and responsibilities, a swot analysis and also the problem statement. Chapter II, all the theoretical framework of this study is detailed definitions of organization, organizational culture, organizational climate with their respective dimensions. Chapter III, the current situation of the company is described, also presents the development and evaluation of the results of surveys production personnel. Finally in Chapter IV, the analysis of the survey results, the proposed improvements to the dimensions that present major problem and finally we present the conclusions and recommendations are presented.