Calidad de atención brindada a los usuarios del Subcentro de Salud San Pedro del Cebollar por el equipo de salud Cuenca 2014

Abstract

Background: The quality of care has become a fundamental requirement of all health service; despite the extraordinary scientific and technological development in the last decades, the quality of care should be perceived not only as a medical management problem, but as a moral issue and as such, be underpinned by values education to ensure participation active of all actors in the system. Objective: To assess the quality of care provided to users of San Pedro Health Sub Centro Cebollar by the health team Cuenca 2014. Materials and methods: One quali-quantitative, descriptive research was conducted. We worked with a finite universe of 6041 and it constituted the sampling frame 340 seniors who come to San Pedro Subcentro health Cebollar. The techniques used were as quantitative observation and a qualitative interview and focus group technique. Instruments: Guided observation, interview form and guide to focus group was applied. Results: The level of user satisfaction for the health service received is good for 77.3% female and 85.3% male respondents. Conclusions: service quality is good and is related to the level of user satisfaction, access to diagnostics, treatment and information, another indicator of the study is the prevalence of the 3 elements of quality; user, provider of health and access.

KEYWORDS: HEALTH CARE, QUALITY OF HEALTH CARE, ACCESS HEALTH CARE, ACCEPTANCE OF HEALTH CARE, USER SATISFACTION.