Bravo Salvador, ColónCastro Iñiguez, GustavoMaldonado Zeas, Oswaldo2014-06-272014-06-271981http://dspace.ucuenca.edu.ec/handle/123456789/13024application/pdfspaopenAccesshttp://creativecommons.org/licenses/by-nc-sa/3.0/ec/Control De CalidadAdministracionbachelorThesis