Robles Granda, Pablo DarioTello Guerrero, Marco AndresSolano Quinde, Lizandro DamiánZúñiga Prieto, Miguel Ángel2020-05-072020-05-072020978-303032021-82194-5357https://www.scopus.com/inward/record.uri?partnerID=HzOxMe3b&scp=85075643669&origin=inwardWe present two techniques for modeling time series of emergency events using data from 911 emergency calls in the city of Cuenca-Ecuador. We study state-of-the-art methods for time series analysis and assess the benefits and drawbacks of each one of them. In this paper, we develop an emergency model using a large dataset corresponding to the period January 1st 2015 through December 31st 2016 and test a Gaussian Process and an ARIMA model for temporal prediction purposes. We assess the performance of our approaches experimentally, comparing the standard residual error (SRE) and the execution time of both models. In addition, we include climate and holidays data as explanatory variables of the regressions aiming to improve the prediction. The results show that ARIMA model is the most suitable one for forecasting emergency events even without the support of additional variables.We present two techniques for modeling time series of emergency events using data from 911 emergency calls in the city of Cuenca-Ecuador. We study state-of-the-art methods for time series analysis and assess the benefits and drawbacks of each one of them. In this paper, we develop an emergency model using a large dataset corresponding to the period January 1st 2015 through December 31st 2016 and test a Gaussian Process and an ARIMA model for temporal prediction purposes. We assess the performance of our approaches experimentally, comparing the standard residual error (SRE) and the execution time of both models. In addition, we include climate and holidays data as explanatory variables of the regressions aiming to improve the prediction. The results show that ARIMA model is the most suitable one for forecasting emergency events even without the support of additional variables.es-ES911 callsARIMAEmergency callsGPTemporal models911 callsARIMAEmergency callsGPTemporal modelsARTÍCULO DE CONFERENCIA10.1007/978-3-030-32022-5_13