Browsing by Author "Martinez, Larry R"

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    Emotional exhaustion among hotel employees: the interactive effects of affective dispositions and positive work reflection
    (2018) Xu, Shi; Martinez, Larry R; Van Hoof, Hubert B; Estrella Duran, Mateo Julian; Maldonado Perez, Gabriela; Julio, Gavilanes
    Hospitality employees inevitably face emotional exhaustion when performing their jobs. The purpose of this study was to investigate dispositional antecedents of hospitality employees’ emotional exhaustion, including self-instability, pessimism, and affect variability, and how employees’ affect variability mediates the relations between self-instability and pessimism and emotional exhaustion. In addition, we explored the moderating role of positive work reflection on the relation between affect variability and emotional exhaustion. A total of 224 frontline employees in 18 four- and five-star hotels in Ecuador responded to surveys about their emotions and work lives. The findings suggest that (a) emotional exhaustion was influenced by affect variability, (b) affect variability mediated the relations between self-instability and pessimism and emotional exhaustion, and (c) the relation between affect variability and emotional exhaustion was weakened by positive work reflection. The results highlight the impor...
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    The impact of abusive supervision and co-worker support on hospitality and tourism student employees’ turnover intentions in Ecuador
    (2018) Xu, Shi; Martinez, Larry R; Van Hoof, Hubert B; Tews , Michael J; Torres León, Leonardo; Farfán Pacheco, Lourdes Karina
    Ram (. Hostility or hospitality? A review on violence, bullying and sexual harassment in the tourism and hospitality industry. Current Issues in Tourism. doi 10.1080/13683500.2015. 1064364) posits that violence and harassment are areas of concern within the hospitality industry, and scholarly interest in abusive supervision in the workplace has grown since the last decade. This study extends Ram's (2015. Hostility or hospitality? A review on violence, bullying and sexual harassment in the tourism and hospitality industry. Current Issues in Tourism. doi: 10.1080/13683500.2015. 1064364) assertion by examining the effect of abusive supervision experiences on student employees' turnover intentions in a hospitality and tourism context in a high power distance culture, Ecuador. The results showed that abusive supervision was positively related to turnover intentions, and its effect was …