Browsing by Author "Maldonado Perez, Gabriela"

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    Emotional exhaustion among hotel employees: the interactive effects of affective dispositions and positive work reflection
    (2018) Xu, Shi; Martinez, Larry R; Van Hoof, Hubert B; Estrella Duran, Mateo Julian; Maldonado Perez, Gabriela; Julio, Gavilanes
    Hospitality employees inevitably face emotional exhaustion when performing their jobs. The purpose of this study was to investigate dispositional antecedents of hospitality employees’ emotional exhaustion, including self-instability, pessimism, and affect variability, and how employees’ affect variability mediates the relations between self-instability and pessimism and emotional exhaustion. In addition, we explored the moderating role of positive work reflection on the relation between affect variability and emotional exhaustion. A total of 224 frontline employees in 18 four- and five-star hotels in Ecuador responded to surveys about their emotions and work lives. The findings suggest that (a) emotional exhaustion was influenced by affect variability, (b) affect variability mediated the relations between self-instability and pessimism and emotional exhaustion, and (c) the relation between affect variability and emotional exhaustion was weakened by positive work reflection. The results highlight the impor...
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    Percepciones de Ecuador como destino según el turista que viaja desde Guayaquil
    (2017) Macias Clavijo, Tito Alfredo
    The infrastructure modernization and the modular growth experienced by the former Simón Bolívar airport, now known as José Joaquin de Olmedo, since the introduction of its new terminal in July 2006, have made it attractive for many airlines to establish the hub of their international operations at that airport. This, in turn, has increased the number of international visitors, who arrive and depart from Ecuador by way of the Guayaquil airport. Random surveys of airline passengers shows that, upon arrival, many of them leave Guayaquil and take tours to visit the rest of Ecuador and practice activities related to their free time or business. This study shows the interests, probability of return, perception, recommendations and other related data concerning their visit’s experience