Imagenología-Pregrado

Permanent URI for this collectionhttps://dspace-test.ucuenca.edu.ec/handle/123456789/263

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Browsing Imagenología-Pregrado by Author "Torres Vicuña, Karen Melissa"

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    Percepción de la satisfacción y calidad de atención de los pacientes en los servicios de rayos X, mamografía, tomografía computarizada y resonancia magnética en un centro privado de diagnóstico en la ciudad de Cuenca en el período agosto - octubre 2025
    (Universidad de Cuenca. Facultad de Ciencias Médicas, 2026-03-03) Maldonado Toledo, Romina Rebeca; Torres Vicuña, Karen Melissa; Astudillo Reyes, Adriana Estefanía
    Background: The evaluation of patient satisfaction and quality of care, through user perception, serves as an indicator that allows for the measurement and assessment of outcomes related to healthcare services provided in different areas of health care (1). Imaging studies are essential for the diagnosis and detection of various pathologies, as these procedures enable the visualization, analysis, confirmation, or exclusion of conditions that affect a patient's health and integrity (2). Objective: To determine patient perception regarding satisfaction and quality of care in the X-ray, Computed Tomography, Magnetic Resonance Imaging, and Mammography services of a private diagnostic institution during the period of August to October 2025, in the city of Cuenca, Ecuador. Method: Quantitative, observational, descriptive, cross-sectional study. The sample consisted of all patients who agreed to participate in the study and underwent one or more imaging procedures at a private diagnostic center in the city of Cuenca. The information obtained through the SERVQUAL (Service Quality Model) instrument was tabulated and analyzed according to the study variables. Results: A total of 398 patients were surveyed. The majority of participants were women (63.07%), with a predominance of patients between 19 and 60 years of age (72.29%). The most frequently performed imaging study corresponded to the X-ray service (42.71%). Across the five SERVQUAL dimensions, an average score higher than 4.43 was observed, indicating a high level of satisfaction with the imaging services.