Análisis de la importancia de la aplicación de tecnologías de información y comunicación (TIC) en los procesos administrativos, estudio caso: Impormaviz Cia. Ltda.

Abstract

The main purpose of this thesis is to expose how the use of technology information and communication has influenced the administrative process. Therefore we'll analyze the case of the enterprise Impormaviz which is engaged in the import and marketing of spare parts such as lubricants tires and rims.

This work is divided into four chapters, In the first part we'll examine the concepts used to provide the reader basis for a better understanding, then we'll talk about how TIC's have influenced the different administrative processes that public companies manage as well as private. The third chapter we'll analyze the importance that TIC's have in the private administrative field as well as within the company for which we have taken as a reference the primary activities and the support of the valve chain. We'll also refer technological elements that businesses (companies) uses as similar characteristics to analyze their administrative processes with the aim to obtain utility for a possible implementation. In the last chapter, based on the development of this work we'll plan conclusions and recommendations in order for these to serve as a guide for continuous improvement of the analyzed company and as a reference for future academic investigations.