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Campo DC | Valor | Lengua/Idioma |
---|---|---|
dc.contributor.author | Barragan Landy, Milton Francisco | - |
dc.contributor.author | Sousa, Sonia | - |
dc.contributor.author | Romero, Fernando | - |
dc.date.accessioned | 2022-02-01T16:48:19Z | - |
dc.date.available | 2022-02-01T16:48:19Z | - |
dc.date.issued | 2021 | - |
dc.identifier.isbn | 978-161499439-8 | - |
dc.identifier.issn | 2352-751X, e 2352-7528 | - |
dc.identifier.uri | https://www.scopus.com/inward/record.uri?eid=2-s2.0-85119205593&doi=10.3233%2fATDE210111&partnerID=40&md5=cbb6aa83952b39279454ae417ebea59a | - |
dc.description.abstract | Organizations internally seek to develop adaptation and resilience processes or adaptation mechanisms to cope with drastic changes in the environment in order to survive. The changes in the environment affect the perception of product and service quality by the consumer, which are related to customer satisfaction. The purpose of this work is to identify the service quality dimensions that are nested within organizations and the mechanisms to adapt its processes to the turbulent environment. Twenty-four multiple case studies in the construction sector were developed through semi-structured interviews with customers and managers. The results suggest that there are new service quality dimensions; from the customers perspective such as: requirements management and process optimization, emotional intelligence, ergonomic analysis, permanent training of masons, extra activity, monitoring and others. The adaptation mechanisms that organizations use to guarantee service quality are integral training, saved budget, paradigm change, management system, teamwork, and others | - |
dc.language.iso | es_ES | - |
dc.publisher | IOS Press BV | - |
dc.source | Advances in Transdisciplinary Engineering | - |
dc.subject | Adaptation mechanisms | - |
dc.subject | Construction sector | - |
dc.subject | Service quality dimensions | - |
dc.subject | Transdisciplinary | - |
dc.subject | Turbulent environments | - |
dc.title | Adaptation mechanisms and service quality dimensions in dynamic and turbulent environments: empirical results | - |
dc.title.alternative | null | - |
dc.type | ARTÍCULO DE CONFERENCIA | - |
dc.description.city | Bath | - |
dc.ucuenca.idautor | 0201858719 | - |
dc.ucuenca.idautor | 0000-0001-6745-9607 | - |
dc.ucuenca.idautor | 0000-0002-7540-8540 | - |
dc.identifier.doi | 10.3233/ATDE210111 | - |
dc.ucuenca.version | Versión publicada | - |
dc.ucuenca.areaconocimientounescoamplio | 07 - Ingeniería, Industria y Construcción | - |
dc.ucuenca.afiliacion | Barragan, M., Universidad de Cuenca, Cuenca, Ecuador; Barragan, M., Universidade do Minho (Braga), Braga, Portugal | - |
dc.ucuenca.afiliacion | Sousa, S., Universidade do Minho (Braga), Braga, Portugal | - |
dc.ucuenca.afiliacion | Romero, F., Universidade do Minho (Braga), Braga, Portugal | - |
dc.ucuenca.correspondencia | Sousa, Sonia, sds@dps.uminho.pt | - |
dc.ucuenca.volumen | Volumen 16 | - |
dc.ucuenca.indicebibliografico | SCOPUS | - |
dc.ucuenca.factorimpacto | 0 | - |
dc.ucuenca.numerocitaciones | 0 | - |
dc.ucuenca.areaconocimientofrascatiamplio | 2. Ingeniería y Tecnología | - |
dc.ucuenca.pais | REINO UNIDO | - |
dc.ucuenca.conferencia | 28th ISTE International Conference on Transdisciplinary Engineering | - |
dc.ucuenca.areaconocimientofrascatiespecifico | 2.1 Ingeniería Civil | - |
dc.ucuenca.areaconocimientofrascatidetallado | 2.1.3 Ingeniería en Construcción | - |
dc.ucuenca.areaconocimientounescoespecifico | 073 - Arquitectura y Construcción | - |
dc.ucuenca.areaconocimientounescodetallado | 0732 - Construcción e Ingeniería Civil | - |
dc.ucuenca.fechainicioconferencia | 2021-07-05 | - |
dc.ucuenca.fechafinconferencia | 2021-07-09 | - |
dc.ucuenca.organizadorconferencia | International Society of Transdisciplinary Engineering (ISTE)IOS PressPROSTEP AGUniversity of Bath | - |
dc.ucuenca.comiteorganizadorconferencia | International Society of Transdisciplinary Engineering (ISTE)IOS PressPROSTEP AGUniversity of Bath | - |
dc.ucuenca.urifuente | https://www.iospress.com/catalog/book-series/advances-in-transdisciplinary-engineering | - |
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