Impacto en la implementación de un sistema BPM en los procesos administrativos de la Facultad de Ciencias Químicas

Abstract

In any organization, adapting to changes in an environment is essential to excel in such a competitive environment, thus generating a new concept of value for customers. The oversupply of products or services makes them no longer attractive to consumers forcing organizations to look for a differentiating element that allows them to lead the market again. The key of it is in how the process to provide service or product is carried out. Therefore, it is important to redesign the processes under a new concept and this concept is the business processes called Good Practices Manufacturing. The present project applies this new concept of business process management (BPM) to design the diagrams about how the processes are carried out in the Faculty of Chemical Sciences. The process diagrams are designed in the Bizagi Studio computer software that is a processes modeler in which applies a Model and Notation of Business Processes. The BPMN notation is a standardized graphic notation used to model internal processes of any organization through a workflow format. The collection of information to design the diagrams was carried out through several interviews with each of the actors in the process. Once the process diagrams were designed, all of them were scanned to select an ideal process to automate and in that way, provide a new experience in the execution of each of the tasks of the selected process.