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Please use this identifier to cite or link to this item: http://dspace.ucuenca.edu.ec/handle/123456789/33180
Title: Emotional Exhaustion Among Hotel Employees: The Interactive Effects of Affective Dispositions and Positive Work Reflection
Authors: Xu, Shi
Martinez, Larry R
Van Hoof, Hubert B
Estrella Duran, Mateo Julian
Maldonado Perez, Gabriela
Julio, Gavilanes
metadata.dc.ucuenca.correspondencia: Xu, Shi, s.xu@surrey.ac.uk
Keywords: Affect Variability
Emotional Exhaustion
Pessimism
Positive Work Reflection
Self-Instability
metadata.dc.ucuenca.areaconocimientofrascatiamplio: 3. Ciencias Médicas y de la Salud
metadata.dc.ucuenca.areaconocimientofrascatidetallado: 3.3.11 Salud Ocupacional
metadata.dc.ucuenca.areaconocimientofrascatiespecifico: 3.3 Ciencias de la Salud
metadata.dc.ucuenca.areaconocimientounescoamplio: 10 - Servicios
metadata.dc.ucuenca.areaconocimientounescodetallado: 1022 - Salud y Seguridad Ocupacional
metadata.dc.ucuenca.areaconocimientounescoespecifico: 102 - Higiene y Servicios de Salud Ocupacional
Issue Date: 2018
metadata.dc.ucuenca.embargoend: 31-Dec-2050
metadata.dc.ucuenca.volumen: volumen 59, número 3
metadata.dc.source: Cornell Hospitality Quarterly
metadata.dc.identifier.doi: 10.1177/1938965517748774
metadata.dc.type: ARTÍCULO
Abstract: 
Hospitality employees inevitably face emotional exhaustion when performing their jobs. The purpose of this study was to investigate dispositional antecedents of hospitality employees’ emotional exhaustion, including self-instability, pessimism, and affect variability, and how employees’ affect variability mediates the relations between self-instability and pessimism and emotional exhaustion. In addition, we explored the moderating role of positive work reflection on the relation between affect variability and emotional exhaustion. A total of 224 frontline employees in 18 four- and five-star hotels in Ecuador responded to surveys about their emotions and work lives. The findings suggest that (a) emotional exhaustion was influenced by affect variability, (b) affect variability mediated the relations between self-instability and pessimism and emotional exhaustion, and (c) the relation between affect variability and emotional exhaustion was weakened by positive work reflection. The results highlight the impor...
Description: 
Hospitality employees inevitably face emotional exhaustion when performing their jobs. The purpose of this study was to investigate dispositional antecedents of hospitality employees’ emotional exhaustion, including self-instability, pessimism, and affect variability, and how employees’ affect variability mediates the relations between self-instability and pessimism and emotional exhaustion. In addition, we explored the moderating role of positive work reflection on the relation between affect variability and emotional exhaustion. A total of 224 frontline employees in 18 four- and five-star hotels in Ecuador responded to surveys about their emotions and work lives. The findings suggest that (a) emotional exhaustion was influenced by affect variability, (b) affect variability mediated the relations between self-instability and pessimism and emotional exhaustion, and (c) the relation between affect variability and emotional exhaustion was weakened by positive work reflection. The results highlight the impor...
URI: http://dspace.ucuenca.edu.ec/handle/123456789/33180
https://www.scopus.com/inward/record.uri?partnerID=HzOxMe3b&scp=85042181889&origin=inward
metadata.dc.ucuenca.urifuente: https://www.scimagojr.com/journalsearch.php?q=11500153401&tip=sid&clean=0
ISSN: 19389655
Appears in Collections:Artículos

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