Estrategias de mediación turística para la accesibilidad de personas con discapacidad auditiva en el museo Pumapungo de la ciudad de Cuenca

Abstract

This research work arises from the need to create a communication environment suitable for people with hearing disabilities in the Pumapungo Museum in Cuenca, providing participatory strategies through experiential recommendations and factors that would help the museum. To achieve this, interviews were conducted to a person with hearing impairment and also to the Pumapungo´s director, as well as a diagnostic on the current accessibility of the place, surveys, to subsequently generate strategies for tourism mediation and a validation of a final proposal of a script on mediation. The methodology used is framed within the theoretical research, qualitative phases (interviews and group validation) and a quantitative phase(surveys), in a participatory and experiential way to know the real necessities of people with hearing disabilities within the museum. Different strategies were obtained divided in activities, which give way to 12 projects. The research process shows that people with hearing disabilities have a motivation, knowledge of the Spanish language, recommendations for an inclusive museum, however, when they have visited the museum they do not have the necessary conditions to have an accessible visit and, therefore, they prefer a sign language interpreter who can help with their visit; on the other hand, it is proposed a validated script on mediation that could help the understanding of the museum by people with hearing impairment.