Análisis del servicio de transporte terrestre en los operadores turísticos caso: Elite Tours del Austro y Ecuavantur S. A. periodo octubre 2017 – febrero 2018

Abstract

This investigations focused on the analysis of the tourist land transport service for the companies Elite Tours del Austro and Ecuavantur S.A. for this, it started with initial evaluation of the circumstances of the service between the operators to collect the first indicators, for which, an initial evaluation of the conditions of the service was carried out within them to obtain the first indicators in perception of the user or clients; in order to improve the service and jointly with the bibliographic contribution to gather the indicators that interfere in the good service, in order to form a matrix that integrates and helps to improve the service with a subsequent application of assessment instruments in general to the tourist land transport service or create an investigation based on the topics to be improved.