Calidad de atención de enfermería a pacientes sometidas a cesárea del área de gíneco-obstetricia del Hospital Homero Castanier Crespo. Azogues, 2014

Abstract

Background: Health Services evaluation is a priority; therefore, as nursing students we investigated the quality of nursing care in patients undergoing cesarean section, at Homero Castanier Crespo Hospital in Azogues.

Objective: To determine the quality of nursing care for patients undergoing cesarean section in the area of Obstetrics and Gynecology at Homero Castanier Crespo Hospital. 2014.

Methodology: The study was quantitative, retrospective and descriptive during May, June and July, 2014. We had a universe of 158 patients. For data collection, a CARE-Q survey was used, prior to which an informed consent was obtained. The information is then processed using SPSS 21 software and Microsoft Office.

Results: Among the most important results are: 83.5% of users qualified nursing care to a high standard, with minimal data that qualifies as poor attention. Components: Accessibility: where the 81.6% rate as high and 0.6% as low; Explains and Facilitates: the 66.5% rate the service at a high level, 1.9% at low level; Comfort: 77.2% indicates a high level, and 0.6% repeats as low; Trust: 57.0% as high and 1.3% as low.

Conclusions: The quality of nursing care in patients undergoing cesarean section at Homero Castanier Crespo Hospital is high; however it is advisable to improve in some aspects to achieve optimal client satisfaction