Análisis de la satisfacción laboral y su influencia en el compromiso organizacional de los empleados en los hoteles y hostales de la ciudad de Cuenca, 2015, caso de estudio: Hotel Mansión Alcázar, Hotel Yanuncay, Hotel Casa Ordoñez y Hostal El Monasterio

Abstract

Job satisfaction should be considered an important point into the hotel industry in the city of Cuenca, knowing the components that have an influence in the development of the human talent so their work is effective and with good quality in order to give an excellent service to the customers. Knowing that the performance of the worker depends of the conditions, activities and attitude of the human being in his/her job. That the reason why it’s important that the hotel area worry about knowing the abilities and the physical, socioeconomic and emotional conditions of their workers regarding productivity, likewise the organizational environment where the employees work should be considered.

In this work an analysis of the following hotels and hostels establishments was made: Mansion Alcazar Hotel Boutique, Yanuncay Hotel, El Monasterio Hostel and Casa Ordoñez Hostel where we proceed to make a survey to their workers in order to know the levels of satisfactions and dissatisfaction that the employees have to the company. Proposing improvements in the job satisfaction and organizational compromise areas to improve the team work and give an differentiator and an excellent quality service.