Diseño de un modelo de estructura organizacional para los hoteles de cuatro estrellas de la ciudad de Cuenca: caso práctica Hotel Carvallo

Abstract

The issue raisedaims to create a proposed model of organizational design for Cuenca's four-star city hotels, analyzing the topic of Organizational Development, commonly known as OD, since it is a tool used daily to improve the organization’s efficiency and the welfare of the employees. Due to the fact that OD considers as core, the human capital. The OD application is very important as it generates a number of benefits for the company such as trust and support from employees. We want to emphasize in the importance of the organizational development in the hotel industry for several reasons: The first is, each and every one of its employees are part of the service of excellence. The second is that the contributor of the company is the main objective of the OD. And the last is that the systems developed by this tool are oriented to the benefit of workers. We have developed a methodology which contemplates an initial diagnosis to recognize the situation of the organization where communicative problems, procedural problems or administrative problems above all. And later we will proceed to the data collection, preferentially from operational staff (employees), through questionnaires and group meetings. Once all the data were collected, we will proceed to the interpretation of the information, where specific problems of each department will be detected. And eventually take part with proposals that provide solutions to the problems. At this point it is where feedback from any department will be verified.